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Jerald F. Robinson Management Perspective

Like Santa, you need ways to know who is truly good

By Jerald F. Robinson

‘Tis the season — yep, Halloween (giving to everyone who asks) and Thanksgiving (giving thanks with family) are behind us, and looming ahead is the joyous season that has Santa everywhere stealing the show. But what about this question? “Who has been a good boy or girl?” Doesn’t Santa ask that question of each child...more

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Dealer Outlook

How does the customer see a dealership?

By Norm Schultz

Seeing a dealership from the viewpoint of a customer isn’t easy and won’t always come naturally. But it’s worth it, suggests Micah Solomon, a customer experience consultant, speaker and the bestselling author of “High-Tech, High-Touch Customer Service.”...more

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