Management Perspective

Employee engagement can boost performance

“Engagements” are often listed in the Sunday newspaper with pictures of a couple soon to be married. No, marriage is not the topic this month. Some business leaders keep an engagement calendar (also referred to as an appointment book, by some.) No, this is not the topic of the month, either. When you go to…more

Effective leadership is a marathon, not a sprint

Every six months I visit my dentist for a cleaning. It’s a quick fix; one hour later I have fresh, sparkling teeth. As I waited for my recent turn in the chair, I surveyed the patient pride wall displaying before-and-after pictures of dental success, including geeky kids with tin tracks bolted to their bicuspids. Years…more

Good or bad, feedback is a must in business

What do you think of feedback? Do you like to give it? Do you yell at football referees when they make a questionable call? What about that digital “thingamajig” you bought at Christmas … and took back a few days later because it did not work? And what did you yell at the slow clerk…more

The difficult task of laying off employees

Makeovers are big entertainment. Turn on the television, and there’s an extreme makeover taking place nearly every night. The ugly duckling girl is transformed into a breathtaking beauty, the old clunker car becomes a souped-up classic, or the dilapidated house miraculously morphs into a gorgeous home. Whatever the challenge, something is moved from one extreme…more

Three questions to help you lead more effectively

The 21st century is often referred to as the “Knowledge Century” by business pontificators. Just how do managers gain this “knowledge” that will propel them ahead professionally? Traditionally, it was gained on the job. Managers tended to stay with an employer for long periods, and the knowledge was specific to that firm. Such knowledge assured…more

Establish an e-mail trail and close the sale

Impulse. A well-known discount retailer near my home carries everything from hip clothing to furniture, along with a full line of groceries. This means I can buy my cake and a seat or two all in the same place. Even better, the checkout line surrounds me with eye-catching must-haves gleefully chanting “buy me now.” The…more

When the going gets tough, call in a capable consultant

What do these situations have in common? In the last month, the city council of a 100,000-population locale in Virginia announced the planned departure of its city manager and the need to search for a replacement. At about the same time, the school superintendent of an adjacent county announced a move to the St. Louis…more

Your ‘MAP’ to recovery: money, assets and people

I sniffed the awakening aroma of fresh toast and avoided the light switch, opting instead for the first ray of sunrise. My eyes shifted to a glimmer across the room. A laser beam of sunlight pierced the edges of my kitchen window with a steady brilliance. The first glimmer of morning light had a radiant…more

Taking the ‘green’ concept beyond the environment

No, not red, white and blue – green. The word is gaining popularity in many quarters. Changed your light bulbs at home? Perhaps you have seen the “Green Manual for Dummies.” Former Vice President Al Gore received a 2007 Nobel Prize for his creation of a significant awareness campaign about global warming. The effort moved…more

Knock, Knock … Who’s at your virtual front door?

Ten thousand. That’s a number I heard on the radio as the unofficial record for the most text messages sent by one person in a month’s time. I heard the number, arched my brow, and grabbed a calculator. With 16 waking hours a day, that’s three text messages a minute. Sounds like we’re talking serious…more

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