Volvo Penta recently completed its first round of Spanish-speaking technical training sessions at its Chesapeake, Va., headquarters with select international Tiara Yachts dealers. This initiative followed a successful Tiara Yachts IPS technical training session for all of Tiara’s North American dealers.The effort reached out to Tiara’s international service technicians so they can relay information to customers on the installation and functionality of Volvo Penta engine systems.
“The training provided ‘hands-on’ use of Vodia Tools for cabling, calibration and other basic diagnostics,” said Rick Pruitt, director of training for Volvo Penta, in a statement. “Our goal is to teach these techs to identify simple problems they will be able to correct as well as give them the ability to further explain service issues to customers.”
Pruitt said the Volvo Penta Inboard Propulsion System is so tightly integrated to the boat that training needs need to be tailored to each of these Spanish-speaking, boat-selling dealers, to give them a thorough understanding of integration between their boats and our system.
“We only wanted to provide the tools for basic diagnosis, so boat-selling dealers can help identify service needs rapidly, to maximize the time a customer spends on the water.” said Pruitt.
Volvo Penta, with more than 5,000 dealers in more than 130 countries, is a leading manufacturer of engines and complete power systems for both marine and industrial applications.