Matt Gruhn
Articles From This Author
Delivering World-Class Ownership Experiences
The foundation of a dynamic, successful dealer network is built from within.
Boats and RVs: Parallel Paths, Parallel Challenges
Amid booming sales, it’s time for us to understand that the sales process is not equivalent to the customer experience.
Less Chaos, More Clarity in 2021
MRAA’s virtual Dealer Week will tackle the most critical issues facing businesses
Don’t Lose Focus on the Customer Experience
MRAA president Matt Gruhn highlights resources to keep customers happy post-sale during a wild 2020 season.
Keep the Customer Experience Front of Mind
Resources to keep customers happy post-sale during a wild 2020 season.
