Disney speaker will deliver second-day keynote at IMBC

Publish date:

Dennis Snow, who launched Disney Institute consulting group, will be the second-day keynote speaker at the International & Boatyard Conference Jan. 16, delivering the presentation: “Delivering World-Class Service: Lessons from the Mouse.”

Snow developed his passion for delivering customer experience during more than 20 years of leadership at the Walt Disney World Company. The Disney Institute he launched consulted with companies including ExxonMobil, AT&T, ,General Motors and Coca Cola.

Snow also spent several years with the Disney Institute teaching corporate philosophy and best business practices to their leadership teams. He coordinated the Disney Traditions training program, which is still recognized as a benchmark in corporate training for the Disney organization.

"We all believe that we provide excellent customer service, but in today's world that is just not good enough, you must be exceptional," AMI chair Joe Riley in a statement. "So much has changed in our industry and the world in terms of what defines excellent customer service. It is now about the full experience. In a world where so many recreational industries are fighting for the disposable household dollars, the best experience wins out. No organization creates an experience like Walt Disney, and they have done so for decades. We look forward to hearing from Dennis on how smaller organizations can take some of the tips and tactics from Disney and successfully apply them in our own businesses."

Immediately following his keynote address, Snow will deliver a 60-minute breakout session, "Leading a Culture of Service Excellence," where he will expand on his keynote, and provide tips and takeaways for overhauling the culture in your organization to create one that is customer experience focused and fun.


Polaris Names CEO and CFO

Previously interim executives, Michael Speetzen was named the CEO and Bob Mack the CFO of the Minnesota-based powersports company.

Sanlorenzo Reports Q1 Financials

The Italian builder continues to gain market share and expects to debut five models at Cannes in September and launch three new lines in 2022.

New Hope for Killing Algae Blooms

Researchers are experimenting with injecting ozone nanobubbles into waterways that burst and cut off the algae’s food supply.

Mercury’s Impact on the Local Economy

A new study shows that the manufacturer has a more than $5 billion annual impact on the Fond du Lac, Wis., community.

Lippert Posts Record Q1

The quarter marked a “watershed moment” for the component supplier, as net sales hit $1 billion.

Rollick Reaches 100th OEM Customer Mark

Customers that use its Aimbase marketing technology represent 65 percent of U.S. marine unit sales.

Safe Harbor Adds Lauderdale Marine Center

The Florida superyacht facility was acquired in a deal worth $340 million.

Don’t Throttle Back Now

As pandemic restrictions ease, folks will be getting back to leisure activities that often compete with boating.