IBEX 2013: NMMA names CSI award winners

Author:
Updated:
Original:

The National Marine Manufacturers Association on Monday announced 29 recipients of 2013 Marine Industry CSI Awards for excellence in customer satisfaction.

Recipients were acknowledged this morning during the annual Industry Breakfast at the International BoatBuilders’ Exhibition & Conference in Louisville, Ky.

The CSI awards program honors participating manufacturers that actively measure customer satisfaction and pursue continuous improvement to better serve customers.

“Customer satisfaction is critical to the success and growth of the recreational boating industry and it’s CSI award recipients that set the bar on delivering an exceptional customer experience,” NMMA director of engineering standards Robert Newsome said in a statement. “We applaud and thank these 29 manufacturers for their commitment to enhancing the boating lifestyle.”

Recipients achieved and maintained an independently measured standard of excellence of 90 percent or higher in customer satisfaction during the past year, based on information provided by customers who bought a new boat or engine between April 1, 2012, and March 31 of this year.

Participating manufacturers were required to survey all new-boat buyers during the reporting period. More than 50,000 consumers were surveyed.

Click here for the list of winners.

Related

Fusion Unveils Wake Tower Speakers to Premium Signature Series 3 Collection

The new wake speakers are the first to feature five-color LED lighting.

Boot Düsseldorf 2021 Postponed Until Late April

With Covid-19 numbers remaining high across the EU, organizers say the event cannot be held in January.

Galati Goes Virtual

The yacht dealer has unveiled a virtual shopping tool that will help match customers with vessels as most boat shows are cancelled or moved online in the pandemic.

Quick Hits: December 3, 2020

Walter Meloon inducted into Wakeboarding Hall of Fame, and AMI announces virtual conference.

Are Car Dealers and Boat Dealers Headed in the Same Direction?

Both have seen dealer stocks down as manufacturing attempts to keep up with demand. But one thing is for certain: a first-person tactile dealership experience remains critical to continued success.

Sharrow Marine to Build MX-1 Props in Michigan

Founder Greg Sharrow announced the new global manufacturing HQ will be located in his hometown of Detroit.