Can a salesperson lose a good prospect without saying a single negative word? Absolutely! So, here are seven ways you will likely see them head for the door every time, based on observations by business columnist Mike Michalowicz, author of The Toilet Paper Entrepreneur.
Its all in the body language, which basically includes what youre saying with everything from your posture to the way you move your eyes. Check out these non-verbal deal killers:
Killer No. 1: When the prospect is talking, look at your PDA. That should send a clear signal to him that youre not interested in what theyre saying or you have a priority and it aint him! Further, Michalowicz notes that even if youre using your PDA to take notes the prospect will probably assume youre really texting and hell be gone.
Killer No. 2: Arms can be a real turn off. Crossed arms make it appear youre closed off and/or disregarding the importance of what the prospect is saying. Open arms at your side or on your lap appear inviting so keep em crossed and the prospect will likely leave!
Killer No. 3: Make a point to look at the clock on the wall or check your watch that will surely indicate to the prospect that you have something more important than anything they may be saying. This couples extremely well with the next deal killer.
Killer No. 4: Roll, roll, roll your eyes! Yes, regardless of how sincere what you are saying may be, if you just roll your eyes while youre talking its sure to diminish your authority and convince the prospect its time to exit.
Killer No. 5: Rubbing hands together reveals nervousness and/or discomfort. Or, even better, it could indicate to a prospect you think the deal is sealed and that would signal arrogance. No one likes to do business with an arrogant sales person so watch the prospect walk away.
Killer No. 6: Michalowicz correctly observes there is cool and stylish, or just plain sloppy. Going for the latter will come across as unprofessional and careless, and likely lead the prospect to conclude thats the way you also do business. He wont hang around.
Killer No. 7: Making good eye contact with the prospect makes them think they can trust you and youre not holding anything back, so avoid this at all costs! Looking everywhere but in the prospects eyes is an easy, painless (for you) way to end any dialogue fast.
As Michalowicz actually points out, in selling there is a very limited time to establish a rapport with a prospect. These days, no sales person can afford to lose a deal or customer because he or she is not on their body language game. Take time to check yours.