ARI Network Services, a leading provider of technology-enabled business solutions that helps dealers, distributors and manufacturers increase revenue and reduce costs, announced the integration of FootSteps, its lead management solution, with PartSmart, its premier parts lookup software.
“With a simple click of the mouse, dealers can easily capture customer information in FootSteps at the time of a sale or service event, record make and model information, as well as keep track of parts orders and service quotes,” ARI e-catalogs product manager Catie Lukas-Ter Horst said in a statement.
“The integration of FootSteps and PartSmart and the resulting flow of data between these lead management solutions offers dealers a powerful value proposition in that they can now easily automate a consistent and professional series of communications that will keep their brand, products and services at the forefront of their customers’ mind,” Lukas-Ter Horst added.
Studies show that companies prioritizing the customer experience generate 60 percent higher profits than their competitors, according to the company
PartSmart interfaces with more than 90 dealer business management systems to drive greater efficiency. FootSteps helps dealers, distributors and manufacturers build relevant customer relationships and generate more whole goods, parts, accessories and service sales.