The Freedom Boat Club’s Texas division, which operates in five locations, was honored as Franchise of the Year at the company’s annual gathering this week.
It is the top honor given by the boat club, which has 73 locations in 15 states.
“Our Texas group was not only recognized for their impressive growth in membership and revenue, but also for their exceptional record of customer service,” CEO John Giglio said in a statement. “They have been excellent stewards of our company’s brand and culture.”
The Texas division operates in Lake Austin, Lake Travis, Clear Lake, Lake Conroe and most recently, Galveston Bay.
“We believe in providing hands-on service,” Texas franchise co-owner Scott Isaacks said. “You will often find the owners of the franchise out on the dock, helping members on and off boats. Exceptional customer service is the key to our success. Our best advertising has been word of mouth from our members.”
The boat club, which began in 1989 in Sarasota, said it has had steady growth in membership and franchise locations.
“Freedom Boat Club is a winning concept,” said Ken Vollbreckt, co-owner of the Texas franchise, who operates the Clear Lake location. “I have been involved in the marine industry for 23 years, and this is the most fun I have ever had. It does not matter if you are a first-time boater or a veteran. We provide all the training people need to feel confident at the helm. And I get the reward of seeing a smile on people’s faces as they pull up to the dock for the first time.”