Skip to main content

Marina Jack just keeps on growing

‘National Marina of the Year’ in Sarasota, Fla., attributes its success to ‘points of difference’ aimed at enhancing the client experience
  • Author:
  • Updated:
Marina Jack in Sarasota, Fla., was chosen National Marina of the Year for 2015 in the large marina category.

Marina Jack in Sarasota, Fla., was chosen National Marina of the Year for 2015 in the large marina category.

Marina Jack in Sarasota, Fla., is putting the finishing touches on a new branch of its business — a full-service boatyard for vessels as large as 65 feet that includes a 70-ton Travelift, dry-stack storage for 50 boats, a fuel dock, ship’s store, upgraded docks and power, and a team of seven technicians.

Marina Jack bought the property, formerly Turtle Beach Marina, last September. “It’s a great location, but it needed a lot of attention — and we have given it a lot of attention, and we’re proud of what we’ve done,” says Sam Chavers Jr., Marina Jack’s director of marina operations and dockmaster.

Now called Bayfront Yacht Works — “Southwest Florida’s premier marine haulout and repair facility” — the boatyard does jobs that include bottom painting, engine repair and propeller refits. Marina Jack will complete the $6 million renovation of its Bayfront operation next month.

“Waterfront boatyards are disappearing,” says Bob Soran, who has owned Marina Jack since 1999. The marina was established in 1968. “A boatyard like this was very much needed in this area.”

Soran saw the boatyard as an opportunity to better serve his customers. “Previously we were having to send our customers’ vessels to outside vendors for work that didn’t meet the quality level of service that our customers expected from us,” says Soran.

“Therefore, we decided to do it ourselves, and now there is only one party responsible for meeting our customers’ needs, and that’s us. That’s the way it should be. We are proud of what we have done in expanding marina services in the Sarasota area.”

Sam Chavers Jr. is director of marina operations and dockmaster at Marina Jack and Kathryn Wilson is public communications manager and yacht services administrator.

Sam Chavers Jr. is director of marina operations and dockmaster at Marina Jack and Kathryn Wilson is public communications manager and yacht services administrator.

‘The best around’

Bayfront Yacht Works service manager Jon Lynch says the Travelift has been a tremendous asset. “The Travelift went into service May 21, and we’ve now hauled our 15th boat,” Lynch said in late June. “Our goal is high quality. We know we are not the least expensive, but we turn out the best product around. We don’t compromise. We are not going to fall short. We will get your boat in the water.”

The launching of Bayfront Yacht Works comes on the heels of Marina Jack’s capturing the 2015 National Marina of the Year award, given by Marina Dock Age magazine.

The accolade is awarded to one small marina with less than 250 slips and one large marina with more than 250 each year. Marina Jack was selected in the large marina category; the small marina award went to Harbour Town Yacht Basin on Hilton Head Island in South Carolina.

“What struck me most about Marina Jack was how much it had changed over the last 15 years or so, continuing to evolve when many marinas were struggling with the economy,” Anna Townshend, editor of Marina Dock Age magazine, said in a statement.

“The marina invested a lot of money in its facilities, but it also listened to its customers and partnered with the city of Sarasota on important projects.”

One of the most noteworthy public-private projects has been the Bayfront Mooring Field, which has helped to mitigate the area’s problem with derelict boats.

Besides the mooring field, Chavers says the establishment of a concierge-like hospitality program for customers (Marina Jack Yacht Services) and Marina Jack’s strong role as a facilitator of Sarasota community events (such as this summer’s Fourth of July fireworks, a Christmas boat parade and fishing tournaments) helped Marina Jack earn the award.

Marina Jack in Sarasota, Fla., hosts the city’s annual Fourth of July fireworks display — just one of the community activities it supports.

Marina Jack in Sarasota, Fla., hosts the city’s annual Fourth of July fireworks display — just one of the community activities it supports.

Public-private operation

The city of Sarasota owns the Marina Jack property. Marina Jack leases the site from Sarasota but owns, maintains and operates all of the marina facilities and services, which have grown in size and number since Soran took ownership 17 years ago. Soran owns and operates the new Bayfront Yacht Works property and business.

The marina’s docks and infrastructure from about 2001 to 2008 underwent significant repairs and renovations, says Chavers. After the Great Recession, Soran began adding services, including the mooring field (2011) for 60 boats with a capacity for 109; Marina Jack Yacht Services (2012) and water sports and boat rentals; and the new Bayfront boatyard (2015). A total of $15 million has been invested in expansions and renovations since 1996.

“People don’t realize the variety of services and access points to the water that we offer,” says Chavers. “We’re not just a marina. We have a big stake in the community and in promoting boating. We are a city marina and represent the city.”

Marina operations has a staff of about 35 employees. There are 316 wet slips, including 35 for transients. The marina can hold boats as large as 228 feet.

“We have seen the average size of boats continue to get larger,” says Chavers, who has been the dockmaster for 16 years. “When I started, our biggest was 63 feet. Now we can have multiple 120-foot vessels here at a time. We can hold 12 vessels more than 100 feet.”

Marina Jack also has a diesel and gasoline (with non-ethanol fuel) floating fuel island, free pumpout service and two boat rental companies with a total of 10 vessels. Ten commercial vessels are also berthed at Marina Jack, including a 96-foot dinner cruise boat (Marina Jack II), two sailboats, two fishing headboats, a sightseeing boat and four private charter fishing boats. Freedom Boat Club, with 35 slips, also calls Marina Jack home.

Marina Jack recently added 19 “no-profile” slips that operate with hidden hydraulic lifting mechanisms. “They’re cable-less with no superstructure — a very clean look,” says Chavers.

Five dealerships have boats on site — Galati Yachts, Sarasota Yacht & Ship, MarineMax, Viage Group and Sara Bay Marina.

In addition to marina operations, Marina Jack includes three restaurants with a mix of casual and upscale dining. The main restaurant employs 132. O’Leary’s Tiki Bar & Grill has a staff of 28 and welcomes pets.

The mooring field, which Marina Jack operates at no profit, has had 1,200 guests since it was established, with no derelict-vessel issues. It includes free pumpout service. Ten percent of the field is reserved for transient boaters. A mooring costs $25 a night, which includes pumpout, trash pickup and Wi-Fi. The Bayfront Mooring Field is one of five pilot programs aimed at combating the derelict-vessel problem in the state, says Chavers.

The key to high achievement in business is to offer a variety of services and features that will draw and retain customers, says Soran.

“It all comes down to customer satisfaction,” says Soran, 73, the former president and CEO of Tropicana Products. “You need what I call points of difference, which translates into delivering a great experience in many ways, whether it’s the best margarita or the most convenient place to fuel your boat. The quality of what you offer across many points of interest makes the difference.”

Soran says his staff is a point of difference.

“We have a woman who has been making homemade Key lime pie for 20 years, and we have a sous-chef that’s been with us for 40 years,” he says.

This article originally appeared in the August 2016 issue.



FAF Brings New Anglers into the Fold

The nonprofit organization will leverage Giving Tuesday on Nov. 29 to raise funds for its grassroots fishing and boating participation efforts.


Naos Yachts Plans New Offices

The San Francisco Bay area location will expand the dealer’s midcoast footprint and help grow its Groupe Beneteau, Lagoon, Neel, CNB Yachts, Four Winns and Wellcraft brands.


Trade Only Today Returns Monday

The e-newsletter will not publish Thursday, Nov. 24, and Friday, Nov. 25, in observance of the Thanksgiving holiday.


Correct Craft Gives Back

Employees spent a day serving at the Florida United Methodist Children’s Home, impacting more than 500 kids in need.


GH Motion Launches All-Electric Lift

The GH70e mobile boat lift is powered by a modular solar/battery system and has a 65-ton capacity.


Dealers: Are You in Compliance?

A new FTC Safeguards Rule designed to protect consumers’ personal information goes into effect Dec. 9 — are you prepared?


NMMA Canada President Steps Down

NMMA Canada president Sara Anghel is leaving the recreational boating trade group after nearly 15 years of service.


Ohio Ordered To Get Serious About Algae

Many are applauding a judge’s proposed consent decree that will serve as a roadmap to address western Lake Erie’s chronic algal blooms.