Northshore Yachtworks, a repair and refit facility in Vancouver, is the first yard in Canada to adopt The Boat Village to provide online service coordination and improve communication with its customers.
The Boat Village is an online service coordination and boat management tool that seeks to give service yards, boatbuilders, dealers and brokerages the ability to track each customer’s vessel, receive automatic reminders when service is due and notify owners.
Northshore, which services hundreds of boats cruising in British Columbia each year, already uses DockMaster, a marine business software that is owned by My- Villages, maker of The Boat Village.
“We believe that through clearer communication and information sharing we can better manage expectations and deliver excellent service for our customers,” Northshore Yachtworks general manager John Nassichuk said in a statement. “We have already embraced Dockmaster technology, and we see this as a way to simplify customers’operating and maintenance records and improve our communication. It will help us provide them a trouble-free lifestyle on the water.”
“We also see tremendous opportunities to grow our own business by working collaboratively with partners, suppliers and industry leaders to introduce The Boat Village in British Columbia and the Pacific Northwest,”Nassichuk said.
“We are elated to see The Boat Village catching on in Canada,”My-Villages founder and CEO Kevin Hutchinson said. “The marine industry is eager to coordinate service online, and pioneers like Northshore Yachtworks are working with us to make it happen all over the world.”