MyTaskit said marine expert Steve D’Antonio will lead its webinar “Top Tips for Increasing Customer Service and Loyalty.”
The June 1 webinar, set for 1 p.m. EDT, is part of a MyTaskit series and free to those who register.
Moderated by MyTaskit founder and CEO Kevin Hutchinson, the webinar seeks to teach marine business professionals about customer service and loyalty best practices. It will discuss how participants can improve communications and collaboration in today’s mobile world and will offer tips to train and incentivize staff to improve attention to detail.
“Participants will also learn what’s needed to ensure technical proficiency, and how to educate your customers and deliver on their needs, while avoiding surprises and common customer-care pitfalls,” D’Antonio said in a statement.
MyTaskit said D’Antonio will answer questions such as “How do you make certain your customers aren’t surprised with unforeseen costs, thereby avoiding disputes and dissatisfaction?” and “How do you communicate in a manner that instills confidence in your customers, providing them with the information they need, while economizing on the volume of communication you must provide?”
The live webinar includes a question-and-answer session.
MyTaskit said D'Antonio is an author and owner of SDM Consulting Inc. and the Marine Systems Excellence ezine and has nearly three decades of experience as a marine mechanic, electrician, consultant and boatyard manager. He has run SDM Consulting since 2007, advising boat buyers, owners and industry professionals.
The Knowledge-Sharing Webinar Series is part of MyTaskit’s ongoing thought leadership effort. In February it unveiled “MyTaskit e-book: 5 Things to Improve Marine Services Profits Right Now.”
Written by marine author and consultant Phil Friedman, the book takes boatyard and other marine business executives through a step-by-step process to boost gross profits without incurring additional overhead expenses.