Saunders Yachtworks hired Mitch Bradley and Timothy Gibson as customer service representatives for the company’s full-service boatyards in Gulf Shores and Orange Beach, Ala. Additionally, Craig McLeod will move his customer service skills to a new assignment in Orange Beach.
Bradley, Gibson and McLeod will work directly with new and existing customers, writing all service orders and coordinating with service managers and subcontractors to get work completed. They will also keep customers informed of job progress and review invoices for payment.
Saunders president John Fitzgerald said an increase in business after the construction of an additional boatyard capable of servicing a larger segment of the industry has led to a need for expansion in the customer service department.
“Customer service is our top priority at Saunders,” Fitzgerald said in a statement. “We have grown to the point where we needed to add staff so we could provide a consistent level of customer service. All three of these men have strong backgrounds in the marine industry and we feel fortunate to welcome them into the Saunders family.”
Bradley spent 21 years in the Coast Guard and has a 200-ton captain’s license. He has experience as a dockmaster, charterboat captain and yacht captain and a background in management and aviation mechanics.
Gibson completed a five-year stint in the Coast Guard and has accumulated technical and management experience in the operations and service sides of such companies as West Marine and Gulf Coast Hatteras.
McLeod has been in the industry for more than 30 years, working most significantly for Jarrett Bay as a mechanical and electrical systems supervisor and for Marine Exhaust System Inc. in product development and sales.