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Some of the winners of CSI awards

• Monterey Boats, based in Williston, Fla., is honoring its top 10 CSI dealers for excellence in customer satisfaction.

“We are honored and proud of our dealer/partners for this achievement, and it recognizes their daily efforts to define excellence in sales and service,” said Monterey co-chairman Charles Marshall in a statement.

The Top 10 Monterey Boats dealers are: Anchor Boat Sales, North East, Md.; Bayview Yacht Harbour, Portland, Ontario, Canada; Lighthouse Harbor, Greentown, Pa.; Patsy’s Bay, Stony Point, N.Y.; Gage Marine, Williams Bay, Wis.; Bill’s Marine, Portsmouth, Va.; Miller’s Boating, Ocala, Fla.; Tim Castellaw Motorsports, Dyersburg, Tenn.; Captain’s Marine, Kalispell, Mont.; and Shep Brown’s Boat Basin, Meredith, N.H.

• Sea Ray Boat received top honors in eight categories.  It is the fifth consecutive year Sea Ray has been honored.

“We created the marine industry’s first dealer certification program,” said Robert Reich, vice president of customer and dealer support for Sea Ray, in a statement.

• Glastron Boats received awards in two categories: sterndrive bowrider boats and deck boats. This is the sixth year the company has won.

• Skeeter Products has been recognized for the seventh straight year.

“This award shows the dedication that our company, and our dealers, has to providing the highest levels of service to our customers. After seven years, outstanding customer service is expected from our customers, and this will always be a cornerstone of our company,” said Jeff Stone, senior vice president/general manager of Skeeter Products, in a statement.

Skeeter’s customer service manager, Robert Young, said the company uses CSI data to identify trends and learn what the customer says, allowing the company too make improvements in the way it does business.

• Volvo Penta received  its fifth consecutive award.

“New innovative sterndrive product technology, such as Volvo Penta’s Electronic Vessel Control, has dramatically raised the customer’s experience in terms of quality, reliability and control,” said Volvo Penta of the Americas president Clint Moore.

“Most important are our dealers who are on the front lines of safeguarding and ensuring our mutual customer satisfaction. Without them, this award would not be possible.”

• Century Boat Co. has once again received the prestigious CSI award.

“Each of our employees, as well as our nationwide network of dealers, is dedicated to providing customers with the ultimate experience, before, during and after the sale,” said Richie Rodgers, national sales manager for Century Boat Company. “Our CSI data is instrumental in providing feedback to ensure that we are providing our customers with top-notch service and high-quality products.”
Century Boat Company manufactures walkarounds, center consoles, dual consoles, inshore and offshore and express models.

• This year’s award is the seventh consecutive year Yamaha was recognized in the Outboard Engine Category. Yamaha’s three boat companies — Skeeter, Century and G3 Boats — also were recognized.

“We share the award with our dealers, our boatbuilder partners and our Yamaha team members,” said Yamaha Marine Group presient Phil Dyskow. all of whom work to keep Yamaha Outboard customers satisfied.”

Yamaha Marine has earned the CSI award every year since its inception.

• Nautiques by Correct Craft is once again the recipient of the CSI award.

“All of us on the Nautique team are excited to receive the CSI award for the third year in a row. This award, along with many others, continues to illustrate that Nautique produces the highest quality, premium boats in the industry,” said Correct Craft’s president/CEO Bill Yeargin.

“The 2008 CSI award would not be possible without our exceptional employees, dealers and vendors,” he added.

This article originally appeared in the September 2008 issue.



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