At the annual BoatUS Towing Services Conference, recently held in Tampa, Fla., Tower of the Year honors went to TowBoatUS Cape Coral, which is owned and operated by Capt. Richard Paul and Capt. Jay McMillin.
The company has locations in Cape Coral, Fort Myers Beach and North Fort Myers, Fla.
The company was honored for its near-perfect towing dispatch operation, superior customer service and satisfaction, as well as towing case management. The company also ranked fifth in the fleet for new membership sales. Additionally, TowBoatUS Cape Coral was honored with the distinguished Dispatchers Choice of the Year Award for the Gulf Coast States region for the second year in a row.
Paul and McMillin met more than 17 years ago while working at Publix Super Markets, where both were store managers. They retired and purchased their first location, TowBoatUS Cape Coral, in 2005. Since then, they have expanded their operations to Fort Myers Beach and North Fort Myers.
“What sets Paul’s and McMillin’s operation apart is their deep commitment to marketing efforts that have really helped spread the word about our on-the-water towing services,” BoatUS vice president of towing services Jerry Cardarelli said in a statement. “We are also very proud of their staffs’ professionalism and their deep commitment to providing outstanding customer service.”