Skip to main content

MRAA announces MarineLab expansion

MarineLab, the Marine Retailers Association of the Americas’ exclusively endorsed warranty service provider, will expand its operations nationwide and appointed Scott Donovan to head the organization.

Donovan, a longtime service technician turned service and warranty adviser and manager, has been involved in all aspects of running day-to-day operations for MarineLab, as well as participating in field-related work, since 2000.

MarineLab seeks to provide dealers with an efficient and cost-effective way to process manufacturer warranty reimbursements. It helps dealers of boats, motors, trailers and marine components and accessories dramatically increase warranty revenue at the dealership.

The service allows retailers to maintain a fixed cost for warranty processing, rather than relying on in-house staff. Dealers pay a percentage of paid claims in a given month to MarinaLab for using the resource’s team to address all warranty-related requests or concerns.

"As a relatively new idea in our industry, MarineLab greatly benefits dealerships both large and small,” Donovan said in a statement. "Warranty policies and procedures are constantly changing, which makes it difficult for service department personnel to stay on top of the changing claims nuances. Finding the time to focus on the task at hand also is an issue, as dealers are busy servicing customers first and foremost.

"We manage the claims process from start to finish, including all phone calls, processing and tracking,” Donovan continued. "Sometimes, depending on the claim and the manufacturer, we can get claims processed in as little as one hour and we don’t get paid unless the dealer gets paid. On top of that, dealers gain the expertise and longstanding personal manufacturer relationships that MarineLab brings to the table.”

MRAA members get exclusive access to MarineLab through the MRAA Rewards Program, which includes more than 30 tangible benefits that members can take advantage of for their $300 annual investment in an MRAA membership.

MarineLab representatives will be at the Progressive Insurance New York Boat Show Jan. 21-25 at the Javits Center.



Marine Concepts Names Chief Executive

Industry veteran Terry McNew had a long tenure at MasterCraft, where he led the company through its initial public offering.


CED Marine Adds Sales Manager

Mark Sullivan previously spent more than 15 years at Navico and will cover the Southeast.


Writing Contest Open for Entries

Boating Writers International’s annual competition recognizes achievements in marine journalism, photography and videography.


MRAA’s Dealer Week Opens Tomorrow

The annual conference includes more than 20 educational sessions to help dealers adapt to the changing marketplace.


Industry Mourns Cruisers Yachts Owner

K.C. Stock, who was 84, was known for his “commitment to the employees at Cruisers Yachts.”


Grand Banks Purchases Florida Property

The parcel, which is opposite the company’s Stuart yard, has berths for up to nine boats and will increase service capabilities.


Limestone Boat Co. Posts Q3 Results

Unit production was down compared with the second quarter, and revenues decreased 33%.


Yamaha Dealers Now Carry Siren Systems

Siren Marine’s “Connected Boat” technology can be purchased and installed at more than 2,100 Yamaha outboard dealers.


Northpoint Expands Marine Presence

Northpoint Commercial Finance has partnered with Elite Recreational Finance to offer retail financing.