Insurance provider Norman-Spencer Agency named Mark Aussicker as chief claims officer and director of watercraft operations and distribution.
The agency said that as chief claims officer, Aussicker’s focus will be to challenge status-quo thinking, strengthen carrier partnerships and improve profitability, quality and best practices throughout the organization.
His focus with the watercraft program will be to improve service and retention in the existing client base and develop new distribution channels to increase market share.
“With nearly 30 years of carrier, agency and third-party administrator experience, Mark will be a valuable addition to our senior leadership team,” Norman Spencer president Brian Norman said in a statement.
“We are an acquisitive, growing organization and Mark’s background will prove very helpful as we work to create a scalable and fluid infrastructure to the ultimate benefit of our clients, our business partners, our staff and our community.”