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Vessel Vanguard debuts customer technical assistance program

Vessel Vanguard said it has launched its 24/7 customer support center manned by service professionals — the Customer Technical Assistance Center, or CTAC.

The company said the new program previously was launched for owners of Formula Boats with great success and is now being offered in a tailored format to all subscribers of the Vessel Vanguard platform as an included service of their subscription.

Vessel Vanguard partnered with Boat Fix, a U.S. based firm with more than 25 years of experience offering similar services in Europe, to develop the program.

“We have led the way in providing peace of mind to boat-owners by transforming their boat maintenance from best guess to best practice,” Don Hyde, founder and CEO of Vessel Vanguard, said in a statement.

“The information we have on each boat and their maintenance requirements and histories perfectly positions Vessel Vanguard to offer first-level triage when an emergency occurs.”

“With the Vessel Vanguard boat profile in front of us we can observe all factors to diagnose the problem, determine a solution, and immediately assist the customer around the clock,” said Alastair Crawford, general manager of Boat Fix.

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