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Customer Service/Warranty Representative - Groupe Beneteau

Group Beneteau Americas

Enjoy the Boating Life and Join a Leader in the Marine Industry! We are expanding our operations to Fort Lauderdale, Florida! 

We are seeking a Customer Service/Warranty Representative for our Florida office. 
Duties and Responsibilities:

1. Process/approve warranty claims and parts. 2. Respond to customers inquiries regarding parts and product repair issues. 3. Ensure that dealer customer service practices are in accordance with Beneteau policies and procedures. 4. Liaise with France After-Sales (Customer Service) department 5. Liaise with US and EU vendors 6. Interact with dealers providing guidance and troubleshooting product support. 7. Coordinate general customer service repairs with boatyards 8. Perform administrative duties

Key Skills: * Knowledge of boating industry * Technical knowledge and ability to troubleshoot marine systems * Knowledge of personal computers and computer software programs * Ability to effectively communicate with employees, managers and the general public French and/or Spanish language is a plus

We are looking for motivated, self-starters with excellent troubleshooting, communication and organizational skills. Ability to coordinate with a team to meet goals.

Groupe Beneteau offers a competitive compensation package based on candidate qualifications. Benefits Include: Medical, Dental, Life, Disability, Vision, Prescription, 401k with company match, Paid Time Off and holiday pay

Candidates should respond with a resume and salary history to k.cater@beneteau-group.com or Groupe Beneteau, 925 Frisbie Street, Cadillac, MI 49601 ATTN: Human Resources Department EEO/MF

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