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Director of Customer Service & Quality Assurance Manager — Bertram Yachts

Betram w.pic

Bertram Yachts is an iconic marine brand that has been producing recreational boats and yachts for over 60 years. The company currently produces premium quality center console, dual console boats, and inboard diesel-powered sportfish yachts ranging from 28' to 61' in length. The company's products are manufactured in Tampa, FL, and sold through a high-quality worldwide dealer network. The company is rapidly expanding its production capabilities to support demand for new products and is looking for dedicated, results-oriented leaders to be part of our dynamic management team.

BENEFITS PROVIDED BY BERTRAM

  • Health, Dental & Vision Insurance Options (HSA, HMO, PPO)
  • Available Life & Short-Term Disability Insurance
  • 401K with matching & immediate vesting
  • Paid time off (PTO)
  • Paid Holidays

FULL TIME POSITIONS AVAILABLE:

DIRECTOR OF CUSTOMER SERVICE

The Director of Customer Service uses both technical and interpersonal skills to provide outstanding customer support to existing and prospective clients. The Director of Customer Service is responsible for overseeing the daily operations of the customer service department including management and coordination of all warranty support and administration processes, addressing any issues/disputes from customers, support of quality improvement initiatives through warranty data analysis and corrective action processes, and implementation of customer centric product delivery and orientation processes.

The ideal candidate for this position will have:

  • Significant experience with marine/boat customer service operations
  • Excellent verbal and written communication skills
  • The ability to remain calm under pressure
  • Exceptional organizational and administrative skills with high proficiency in use of MS and Excel for communications and data analysis
  • A willingness to be very hands on as a part of a smaller company executing its growth strategy

VISIT THIS LINK TO VIEW FULL JOB DESCRIPTION OR EMAIL HR@BERTRAM.COM TO APPLY.

QUALITY ASSURANCE MANAGER

The Quality Assurance Manager is responsible for defining, developing, and deploying Bertram’s formalized Quality Management System. The QA Manager develops and oversees compliance to the company’s quality management system effectively assuring compliance to customer, company and industry requirements by managing quality policies, standards, procedures, programs and practices while driving continuous improvement. The role is also responsible for defining an appropriate Quality Assurance organizational structure and developing the necessary team to support ongoing company growth.
The ideal candidate for this position will have:

  • Significant experience with marine/boat manufacturing or service operations
  • Excellent verbal and written communication skills
  • Exceptional analytical, organizational, and administrative skills with high proficiency in use of MS Work and Excel for communications and data analysis
  • A willingness to be very hands on as a part of a smaller company executing its growth strategy

VISIT THIS LINK TO VIEW FULL JOB DESCRIPTION OR EMAIL HR@BERTRAM.COM TO APPLY.

CONTACT BERTRAM

For information about our company and products visit www.bertram.com.
To reach Human Resources, please email HR@bertram.com or call Danielle Perkins at 813-527-9439
Bertram Yachts
Driven by Excellence, Inspired by Tradition

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