Technical Account Manager Positions (2) - Mercury Marine - Trade Only Today

Technical Account Manager Positions (2) - Mercury Marine

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Mercury Logo

It is our people behind life’s passions who will make the big difference. If you are interested in becoming part of a company that delivers market-leading products, driving your own career and working with brands committed to active lifestyles, then you’ve found your fit.

Have what it takes? Join us.

Technical Account Manager

Territory: Maine, New Brunswick, Prince Edward Island, Nova Scotia, Newfoundland and Labrador (valid passport required)

OR

Territory: Western NY, North East OH and PA 

Mercury Marine, a Division of Brunswick, is seeking a Technical Account Manager who will provide dealer and retail customers with technical/service support, assistance in the areas of service, service management, customer relations/satisfaction, warranty adjustment, product performance, and installation for all Mercury products. If you are familiar with our products and customer-centric, let's talk!

Primary Duties and Responsibilities:

  • Provide service management counseling, onsite training in service management and technical areas
  • Investigate, diagnose and resolve service-related product malfunctions and issues
  • Complete on-going evaluations of all dealers and to assist them with a business plan to upgrade their service of Mercury products and providing ultimate customer satisfaction in a profitable manner.
  • Territory account management responsibilities for:
  • Prospecting and dealer selection for best service
  • Dealer non-renewals / terminations interacting with sales, credit departments.
  • Dealer service development and training
  • Assist OEM Boat-builder service as required
  • Organize Dealer visits to provide improved dealer support.
  • Provide in-field support to Mercury Legal department for product liability, product failure lawsuits, including onsite inspections, depositions, and to participate as a witness.
  • Face to face interaction with consumers to resolve their product questions and issues.
  • Participate and assist the Marketing department with local, regional, national boat shows, tournaments, and special events, as required.

Basic Qualifications:

  • Thorough knowledge of Mercury products
  • Full understanding of customer service philosophy and procedures of the company
  • Thorough knowledge of marine industry service management
  • Interpersonal skills necessary to deal with customers and effectively communicate
  • Excellent organization and planning skills
  • Willingness to travel (75% - 90%)
  • Ability to work independently, make accurate decisions and analyze risk
  • Must be able to physically handle the requirements of the job, including lifting up to 50 lbs, bending, climbing stairs/ladders, working in tight and confined areas (as in bilges of boats), standing, etc., with or without reasonable accommodation. ​


Preferred Qualifications:

  • High School Graduate plus 2 years of junior or technical college.
  • High School Graduate and technical training course work
  • 6-8 years in marine service-related capacity.

We are the people behind life’s passions.

How to apply: Send Resume (with interested Territory noted) to Tammy.Leisses@Brunswick.com.

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

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