Top Notch Service Advisor & Writer- Sarasota, FL


The Service Advisor has the primary responsibility to sell service labor and parts to customers and promote long term customer retention.

Job Qualifications

  • Minimum of 2 year’s experience
  • Exemplary friendly customer service skills are a must
  • Verifiable customer service performance record required
  • Previous Service Advisor experience: ADP Lightspeed Reynolds and Reynolds experience highly preferred
  • Personality traits will include, humility and willingness to learn, grit and determination to succeed, friendly and helpful, self-motivated, the ability to build and maintain relationships, exhibit intelligence, integrity, and an optimistic outlook.
  • Complete Yamaha factory-required training
  • Excellent computer skills
  • Team player
  • Valid driver's license

Duties and Responsibilities

  • Greet customers and carefully record the customer’s concerns to generate an accurate work order.
  • Tracks the status of open repair orders during the day keeping both the customers and dispatcher updated with approvals and delays.
  • Obtain the training necessary to know what is covered under warranty for each franchise. Perform regular and scheduled contacts with previous customers and make appointments for maintenance items.
  • Make sure all customers have been notified when ordered parts arrive and schedule an appointment to have the work is done.
  • Help the cashier close tickets and notify customers that their vehicles are ready for pickup.
  • Explains repair order charges to customers and promptly notify the service manager of any customer service problems.
  • Strives to meet management’s metrics for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores.
  • Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.


Depends on talent. Talent is highly rewarded.

Send resume and cover letter to


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