Volvo Penta of the Americas is expanding its service training programs by partnering with vocational-technical schools in the United States and Canada.
North of the border, Volvo Penta is offering technical classes at Georgian College in Barrie, Ontario. In this country the engine manufacturer has classes at Oak Harbor Vocational School in Oak Harbor, Ohio; Lake Career & Technical Center in Camdenton, Mo.; and the New England Institute of Technology in Providence, R.I.
Volvo Penta instructors will conduct the classes at the schools’ campuses for dealer and OEM service technicians and will train the schools’ teachers to conduct future classes.
The primary objective of the program is to develop and prime the pool of technicians for employment at Volvo Penta dealerships without the students having to travel too far.
“Working with these established vocational training schools will provide a major boost in capacity, allowing us to increase the number of technicians we train this year,” Volvo Penta of the Americas manager of product training Magnus Gedda said in a statement.
“Regular training for our front-line service technicians is a key element in sustaining our consistent high customer satisfaction scores,” said Martin Bjuve, vice president of customer support and training for Volvo Penta of the Americas. “It’s critically important that techs stay current on all the new products and technologies that we’re bringing to market. That’s why we’re making a big investment to grow our service school locations and training staff.”
The regional locations will augment Volvo Penta’s primary North American training centers in Chesapeake, Va., and Burnaby, British Columbia. The company also schedules classes at a training facility in Vero Beach, Fla., for the large number of dealers in Florida and has special training sessions in Central and North America.
Technicians also can take computer-based training courses online.