Volvo Penta of the Americas launched a round-the-clock technical support program for dealers, distributors and OEM customers.
The new 24-hour, seven-day-a-week service provides access to Volvo Penta experts for assistance in handling technical issues for the company’s leisure marine, commercial marine and industrial products across the United States, Mexico, Central America and the Caribbean.
“At Volvo Penta, we are fully committed to providing industry-leading customer service second to none,” Volvo Penta of the Americas president Ron Huibers in a statement. “We recognize that many of our dealers and OEMs offer evening and weekend service to their customers, and that our service area spans multiple time zones. Now they will have access to the same high level of factory support any time of the day or night, including weekends and holidays. The most important aspect of this service is that callers will be connected to actual technical experts and not an answering service.”
“These new aftermarket support initiatives are a reflection of our ongoing program of continuous improvement in customer service,” Huibers said. “At Volvo Penta, customer satisfaction is our No. 1 priority.”