Webasto Thermo & Comfort North America established a master technician dealership program. It will be supported by the company’s new marine technical services team, which will provide training and assistance.
The new nationwide program includes instruction and product education on Webasto air conditioning, heating and sunroof systems. Installation diagnostic service, repair and maintenance training and assistance, technical support for vessel owners and factory service technicians available around the clock seven days per week are also key components.
The program was designed to ensure a commitment to superior customer support and convenience, bringing services to the boat owner’s dock. “Webasto is taking the lead in providing exceptional customer attention through our new Master Technician Dealership Program,” Webasto senior director of leisure markets David Wollard said. “It’s supported by Webasto factory technicians to ensure a positive experience every time.”
In addition to training master dealers, the new Webasto technical services team will drive a fleet of vans to provide mobile and onsite support. The first will roll out in the concentrated HVAC market in the southeastern U.S. Robert Fiaschi, who has decades of experience, was appointed marine HVAC technical services manager to lead the group. Technical experts will also offer 24/7 assistance at 1-844-WEBASTO and additional information is available at www.webastoac.com.