Yanmar America has opened Yanmar Academy and Power Train, a training and customer service center in Georgia.
The campus, which the company calls the Evo Center, is based in Acworth and consists of eight schools. Six are focused on dealer training, one is focused on employee training and one is dedicated to customer service training.
Power Train is the registration, curriculum control and e-learning system for dealers and employees focused on sales, marketing, service, parts, finance and other business topics.
Yanmar Academy seeks to bring a systematic approach to training with a variety of courses for the company’s product lines, including agricultural equipment, construction equipment, utility task vehicles, industrial diesel engines, marine diesel engines, combined heat and power systems and variable refrigerant flow systems.
The courses are led by staff experts and are conducted in product-specific training labs designed with classrooms featuring 60-inch computer displays and student computers, as well as hands-on learning spaces complete with master and student toolboxes and room exhaust systems at the Evo Center.
“My goal for our training is to not just train students on how to repair units that are broken, but to also teach them how to properly troubleshoot and develop the right diagnostic steps and practices so that when technicians get on different machines, they can use the same steps and theology,” Yanmar America senior learning and development manager Tim Miller said in a statement.
Power Train is an integral part of Yanmar Academy, which presents instructor-led and eLearning curricula in five skill levels, ranging from beginner to train the trainer. The system also tracks student enrollment and transcripts with the ability to create reporting for dealership management on the staff’s progress.
Yanmar America also said it is adding staff focused on curriculum development to add additional technical courses, as well as business management courses for sales, marketing, service, parts, finance and other business needs.